Legal
Privacy Policy
How Home Forecast collects, uses, and protects your information, including how we run our SMS program.
The short version
In plain English
- We collect what you give us when you book a service or fill out the qualifier (name, contact info, address, what’s broken).
- We use it to schedule your appointment, send you status updates, and follow up. That’s it.
- If you give us your phone number and check the SMS box, we may text you about your appointment, quotes, and (if you opt in to marketing) occasional promos. Reply STOP to cancel anytime.
- We never sell your information, and we don’t share your phone number or SMS consent with third parties for their marketing.
Who we are
This site is operated by Home Forecast (“Home Forecast,” “we,” “us,” or “our”). When you use our website, fill out a form, call us, or text us, you’re sharing information with us, and this policy explains what happens with it.
You can reach us at 222 Elm Street · Toronto, ON · M5T 1K5 · CA or hello@homeforecast.ca.
What we collect
We try to collect as little as we need to do the job. Here’s the list:
- Contact info you give us: your name, phone number, email, and service address.
- Service details: what equipment you have, what’s wrong, urgency, photos you upload, and any notes.
- Communications: emails, texts, and call notes between you and our team.
- Payment info: handled by our payment processor; we do not store your full card number on our servers.
- Site usage: basic analytics like pages visited, device type, approximate location from IP, and referring source. We use this to keep the site working.
- Cookies: small files in your browser to remember preferences and measure traffic.
How we use it
- To schedule, perform, and follow up on the work you asked for.
- To send you appointment confirmations, dispatch updates, quotes, and invoices.
- To respond when you contact us.
- To send marketing or promotions only if you opted in (and you can opt back out anytime).
- To keep our site secure, prevent fraud, and improve how we run.
- To meet legal, tax, and warranty obligations.
We do not use your information for automated decisions that have a legal or similarly significant effect on you.
SMS / text messages
Mobile messaging program disclosure
By providing your mobile number and checking the SMS consent box on our forms (or by texting us first), you agree to receive text messages from Home Forecast related to your service request, including appointment confirmations, dispatch updates, follow-ups, quotes, invoices, and customer-care messages. If you separately opt in to marketing texts, you may also receive occasional promotional messages.
- Message frequency varies by your activity. Most customers receive a handful of messages per service request; marketing recipients receive no more than a few messages per month.
- Message and data rates may apply from your wireless carrier.
- Carriers are not liable for delayed or undelivered messages.
- Opt out anytime by replying
STOPto any text. You will receive one confirmation message and then no further texts (except in response to a direct request from you). - Need help? Reply
HELPto any text, email hello@homeforecast.ca, or call +1 (844) 854-9876. - Consent is not a condition of purchase. You can still book and use our services without agreeing to texts.
We do not share your mobile number or SMS opt-in information with any third party for their own marketing purposes. Phone numbers collected for SMS will not be sold or transferred. Service providers (such as our messaging platform) only process this data on our behalf and only as needed to deliver our messages.
Supported carriers include AT&T, T-Mobile, Verizon Wireless, Boost, U.S. Cellular, MetroPCS, and most other major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
Phone calls and recordings
Calls to or from Home Forecast may be recorded for quality, training, dispatch coordination, and dispute resolution. Where required by your state, you will be informed at the start of the call and can ask not to be recorded.
Your choices and rights
- Access, correct, or delete the information we hold about you.
- Opt out of marketing email by clicking unsubscribe in any message.
- Opt out of SMS by replying
STOPto any text. - Request a copy of your data in a portable format.
- If you live in California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, or another U.S. state with a comprehensive privacy law, you also have the right to opt out of targeted advertising and to appeal a denial of your request.
- We do not knowingly process the personal information of children under 13.
Email hello@homeforecast.ca to exercise any of these rights. We’ll respond within the time your state law requires (usually 30 to 45 days).
How long we keep it
We keep your information as long as we need it to service your account, honor warranties, comply with tax and accounting rules, and defend against legal claims. When we no longer need it, we delete or de-identify it. SMS opt-in records are retained for at least four years to demonstrate compliance with the Telephone Consumer Protection Act (TCPA).
How we protect it
We use industry-standard safeguards: TLS in transit, encrypted storage, access controls, and least-privilege permissions for staff. No system is perfectly secure, so if you ever spot something that looks off, please email hello@homeforecast.ca and we will take it from there.
Changes to this policy
We update this policy when our practices change. The “effective” date at the top tells you when we last did. If a change is material, we’ll let you know by email or by a notice on the site.
Contact us
Privacy questions, requests, or complaints:
- Email: hello@homeforecast.ca
- Phone: +1 (844) 854-9876
- Mail: 222 Elm Street · Toronto, ON · M5T 1K5 · CA
See also our Terms of Use.
Plain-English summary, drafted to be easy to read. It is not legal advice. If you have a question, email hello@homeforecast.ca.