Privacy Policy

This site is operated by Home Forecast (“Home Forecast,” “we,” “us,” or “our”). When you use our website, fill out a form, call us, or text us, you’re sharing information with us, and this policy explains what happens with it.

You can reach us at 207-222 Elm Street · Toronto, ON · M5T 1K5 · CA or hello@homeforecast.ca.

We try to collect as little as we need to do the job. Here’s the list:

• Contact info you give us: your first name and mobile number, plus your email and service address if you choose to share them.
• Service details: what equipment you have, what’s wrong, and how urgent it is.
• Communications: emails, texts, and call notes between you and our team.
• Payment info: handled by our payment processor; we do not store your full card number on our servers.
• Site usage: basic analytics like pages visited, device type, approximate location from IP, and referring source. We use this to keep the site working.
• Cookies: small files in your browser to remember preferences and measure traffic.

• To schedule, perform, and follow up on the work you asked for.
• To send you appointment confirmations, dispatch updates, quotes, and invoices.
• To respond when you contact us.
• To send marketing or promotions only if you opted in (and you can opt back out anytime).
• To keep our site secure, prevent fraud, and improve how we run.
• To meet legal, tax, and warranty obligations.

We do not use your information for automated decisions that have a legal or similarly significant effect on you.

Supported carriers include Rogers, Bell, Telus, Freedom Mobile, Fido, Koodo, Virgin Plus, Videotron, and most other major Canadian carriers, along with AT&T, T-Mobile, Verizon Wireless, Boost, U.S. Cellular, and most major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

Calls to or from Home Forecast may be recorded for quality, training, dispatch coordination, and dispute resolution. Where required by your state, you will be informed at the start of the call and can ask not to be recorded.

We share your information only with the people and companies that help us run the business, and only with what they need:

• Service providers: our CRM (HubSpot), scheduling, payment processor, hosting, email, SMS gateway, and mapping tools. They process your data on our behalf under written contracts and may not use it for their own purposes.
• Subcontracted technicians, only when needed to perform the work you requested.
• Manufacturers and warranty administrators when registering equipment or filing a warranty claim on your behalf.
• Authorities when we are legally required (subpoena, court order, fraud investigation).
• A buyer of our business in the event of a sale, merger, or reorganization, with notice to you.
• Advertising measurement: when you submit our lead form we report the conversion to the advertising platform that referred you (currently Meta) so we can tell which ads work. Your phone number is included only in hashed, irreversible form as a match key, and never your name in the clear, your service details, or your SMS consent status. If you would rather not be included, you can opt out of targeted advertising by emailing us (see “Your choices and rights” below).

• Access, correct, or delete the information we hold about you.
• Opt out of marketing email by clicking unsubscribe in any message.
• Opt out of SMS by replying STOP to any text.
• Request a copy of your data in a portable format.
• If you live in California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, or another U.S. state with a comprehensive privacy law, you also have the right to opt out of targeted advertising and to appeal a denial of your request.
• We do not knowingly process the personal information of children under 13.

Email hello@homeforecast.ca to exercise any of these rights. We’ll respond within the time your state law requires (usually 30 to 45 days).

We keep your information as long as we need it to service your account, honor warranties, comply with tax and accounting rules, and defend against legal claims. When we no longer need it, we delete or de-identify it. SMS opt-in records are retained for at least four years to demonstrate compliance with the Telephone Consumer Protection Act (TCPA).

We use industry-standard safeguards: TLS in transit, encrypted storage, access controls, and least-privilege permissions for staff. No system is perfectly secure, so if you ever spot something that looks off, please email hello@homeforecast.ca and we will take it from there.

We use a small number of cookies for essentials (keeping you logged in, remembering preferences) and for basic analytics so we can see which pages help and which don’t. You can disable cookies in your browser; the site will still work, but some features may be less convenient.

We honor the Global Privacy Control (GPC) signal where required.

We update this policy when our practices change. The “effective” date at the top tells you when we last did. If a change is material, we’ll let you know by email or by a notice on the site.

Privacy questions, requests, or complaints:

• Email: hello@homeforecast.ca
• Phone: +1 (437) 525-3050
• Mail: 207-222 Elm Street · Toronto, ON · M5T 1K5 · CA

See also our Terms of Use.